Client: Ethical Trading Initiative (ETI)
Project: MEL System Development (2019)
ETI wanted to better organise access to its growing database of evidence and be able to link evidence to different outcomes and projects. The organisation had already selected Salesforce as its key CRM and project database. Working with two colleagues, designed and implemented a version of Salesforce Knowledge that could capture, tag and link files as evidence and allow ETI to understand how its evidence supported its outcomes.